Partial Transit Outage (Resolved)
  • Priority - High
  • Affecting Other - BGP Network
  • Dear customer,

    Our engineers have also seen some intermittent connectivity to some networks including MTN and Afrihost.

    We have as a result temporarily de-peered with the particular transit provider and are making use of our backup facilities. All services should now be back to normal and be working as expected.

    Once the problem is resolved we will turn up our direct peering with these networks (this will be attempted outside of regular business hours)

     

  • Date - 12-06-2019 09:31 - 21-06-2019 11:16
  • Last Updated - 12-06-2019 09:37
Partial Transit Outage (Resolved)
  • Priority - High
  • Affecting Other - BGP Network
  • Dear Customer,

    One of our BGP transit providers are presently experiencing a service blackout.

    Our backup feeds have automatically been enabled and services should not be effected - there might however be some delays in accessing some international websites while our routing is being recalculated.

     

    Please get in touch with our helpdesk on 010 012 0000 / support@pcsp.co.za in case you're experiencing an total outage.


     

  • Date - 12-06-2019 08:39 - 21-06-2019 11:16
  • Last Updated - 12-06-2019 09:00
Google peering maintenance - JHB (Resolved)
  • Priority - Medium
  • Affecting Other - Network Access
  • Dear customer,

    Please be aware that Google will be performing maintenance on their peering infrastructure in Johannesburg today between 09h00 and 17h00.

    During this period you may experience slower access to services like Google, Gmail and YouTube.

     

  • Date - 09-05-2019 09:00 - 29-05-2019 13:59
  • Last Updated - 09-05-2019 08:08
Outbound dialling issue (Resolved)
  • Priority - Critical
  • Affecting Other - Voice over IP platform
  • Dear customer,

    All services has been restored - our team will provide a major incident report detailing what happened.

    If you experience any other problems, please get in touch with our helpdesk on 010 012 0000 / support@pcsp.co.za


  • Date - 26-04-2019 09:21
  • Last Updated - 09-05-2019 07:55
Outbound dialing issue (Resolved)
  • Priority - Critical
  • Affecting Other - Voice over IP platform
  • Dear customer,

    Our engineers have identified the cause of the problem and are working with the relevant transit vendor to restore services ASAP.

    We apologise for any inconvenience caused.

     

  • Date - 26-04-2019 09:06
  • Last Updated - 26-04-2019 09:25
Access to mobile networks (Resolved)
  • Priority - Critical
  • Affecting Other - Voice over IP platform
  • Dear customer,

    We are receiving reports of problems impacting telephone access to various mobile networks.

    Our engineers are currently attending to the problem and will provide feedback in due course.


    Regards, 
    PowerCloud SP

  • Date - 26-04-2019 07:45 - 26-04-2019 09:17
  • Last Updated - 26-04-2019 09:17
Email Access Fault (Resolved)
  • Priority - High
  • Affecting System - JHB01 cPanel Server
  • Dear PowerCloud Customer,

    We are aware of a problem affecting email access for users on jhb01.pcsp.co.za.

     

    Our engineers are presently attending to the problem

     

    We apologise for any inconvenience caused.

     

     

  • Date - 02-04-2019 12:42 - 05-04-2019 07:56
  • Last Updated - 02-04-2019 12:46