PowerCloud will exit the consumer ISP Market (Resolved)
  • Priority - High
  • Affecting Other - FTTH
  • Dear PowerCloud customer,

     

    It is with heavy hearts that we have come to the decision to exit the consumer ISP market and will no longer be able to offer you any services effective from 30 September 2019.

    But no need to worry, we have found a new home for you at Web Connection. With years of experience connecting their clients to the internet, Web Connection has built a solid reputation on excellent client service and affordable, low prices.

    What will happen now?

    You will need to sign up with Web Connection, one of their service champions will make contact with you to assist you with the migration of your account over the next few days.

    You may use this opportunity to change your package if you would like. Otherwise you will be kept on your current connection speed.

    For your reference, these are the packages on offer by Web Connection:

     

    Evotel / Web Connection Prices

    5/5Mbps Evotel

    R599,00

    10/10Mbps Evotel

    R799,00

    20/20Mbps Evotel

    R899,00

    50/50Mbps Evotel

    R1099,00

    100/100Mbps Evotel

    R1199,00

    200/200Mbps Evotel

    R1399,00



    Important: Please make sure that you sign up with Web Connection by no later than the 13th of September 2019 to avoid disruption of your fibre services.

     

    Rest assured that you will not be disconnected from our network at any point prior to 30 September 2019 and Web Connection will not charge you any migration or installation fees as part of this move.

    In the event that you have any questions, please feel free to contact our support team or alternatively the Web Connection team.

    Lastly, from myself and everyone here at PowerCloud, we’d like to make use of this opportunity to thank you for your loyal support over the years, we wish you well.

     

    Best Regards,
    Hannes Kruger
    Managing Director

  • Date - 04-09-2019 18:01 - 04-09-2019 18:26
  • Last Updated - 04-09-2019 18:05
Partial Transit Outage (Resolved)
  • Priority - High
  • Affecting Other - BGP Network
  • Dear customer,

    Our engineers have also seen some intermittent connectivity to some networks including MTN and Afrihost.

    We have as a result temporarily de-peered with the particular transit provider and are making use of our backup facilities. All services should now be back to normal and be working as expected.

    Once the problem is resolved we will turn up our direct peering with these networks (this will be attempted outside of regular business hours)

     

  • Date - 12-06-2019 09:31 - 21-06-2019 11:16
  • Last Updated - 12-06-2019 09:37
Partial Transit Outage (Resolved)
  • Priority - High
  • Affecting Other - BGP Network
  • Dear Customer,

    One of our BGP transit providers are presently experiencing a service blackout.

    Our backup feeds have automatically been enabled and services should not be effected - there might however be some delays in accessing some international websites while our routing is being recalculated.

     

    Please get in touch with our helpdesk on 010 012 0000 / support@pcsp.co.za in case you're experiencing an total outage.


     

  • Date - 12-06-2019 08:39 - 21-06-2019 11:16
  • Last Updated - 12-06-2019 09:00
Google peering maintenance - JHB (Resolved)
  • Priority - Medium
  • Affecting Other - Network Access
  • Dear customer,

    Please be aware that Google will be performing maintenance on their peering infrastructure in Johannesburg today between 09h00 and 17h00.

    During this period you may experience slower access to services like Google, Gmail and YouTube.

     

  • Date - 09-05-2019 09:00 - 29-05-2019 13:59
  • Last Updated - 09-05-2019 08:08
Outbound dialling issue (Resolved)
  • Priority - Critical
  • Affecting Other - Voice over IP platform
  • Dear customer,

    All services has been restored - our team will provide a major incident report detailing what happened.

    If you experience any other problems, please get in touch with our helpdesk on 010 012 0000 / support@pcsp.co.za


  • Date - 26-04-2019 09:21
  • Last Updated - 09-05-2019 07:55
Outbound dialing issue (Resolved)
  • Priority - Critical
  • Affecting Other - Voice over IP platform
  • Dear customer,

    Our engineers have identified the cause of the problem and are working with the relevant transit vendor to restore services ASAP.

    We apologise for any inconvenience caused.

     

  • Date - 26-04-2019 09:06
  • Last Updated - 26-04-2019 09:25
Access to mobile networks (Resolved)
  • Priority - Critical
  • Affecting Other - Voice over IP platform
  • Dear customer,

    We are receiving reports of problems impacting telephone access to various mobile networks.

    Our engineers are currently attending to the problem and will provide feedback in due course.


    Regards, 
    PowerCloud SP

  • Date - 26-04-2019 07:45 - 26-04-2019 09:17
  • Last Updated - 26-04-2019 09:17
Email Access Fault (Resolved)
  • Priority - High
  • Affecting System - JHB01 cPanel Server
  • Dear PowerCloud Customer,

    We are aware of a problem affecting email access for users on jhb01.pcsp.co.za.

     

    Our engineers are presently attending to the problem

     

    We apologise for any inconvenience caused.

     

     

  • Date - 02-04-2019 12:42 - 05-04-2019 07:56
  • Last Updated - 02-04-2019 12:46