Partial Transit Outage (In Progress)
  • Priority - High
  • Affecting Other - BGP Network
  • Dear customer,

    Our engineers have also seen some intermittent connectivity to some networks including MTN and Afrihost.

    We have as a result temporarily de-peered with the particular transit provider and are making use of our backup facilities. All services should now be back to normal and be working as expected.

    Once the problem is resolved we will turn up our direct peering with these networks (this will be attempted outside of regular business hours)


  • Date - 12-06-2019 09:31 - 12-06-2019 09:31
  • Last Updated - 12-06-2019 09:37
Partial Transit Outage (In Progress)
  • Priority - High
  • Affecting Other - BGP Network
  • Dear Customer,

    One of our BGP transit providers are presently experiencing a service blackout.

    Our backup feeds have automatically been enabled and services should not be effected - there might however be some delays in accessing some international websites while our routing is being recalculated.


    Please get in touch with our helpdesk on 010 012 0000 / in case you're experiencing an total outage.


  • Date - 12-06-2019 08:39 - 12-06-2019 08:54
  • Last Updated - 12-06-2019 09:00
Maintenance Notification 31-05-2019 01:30 (Scheduled)
  • Priority - High
  • Affecting Other - IP Transit
  • Dear Customer,

    We urgently need to perform a software upgrade on an Edge Service Router (esr6-isd) which is responsible for access to certain international networks.

    Service(s) Affected:

    IP Transit

    Impact on Service(s):

    There will be at most 1 hour and 30 minutes of service outage during the software upgrade.
    During the maintenance window IP transit will automatically switch to our backup mediums but degraded speed to international sites may be experienced.

    Start Time:

    31-05-2019 01:30 SAST

    Maintenance Duration:


    2.5 Hours


  • Date - 31-05-2019 01:30 - 31-05-2019 04:00
  • Last Updated - 29-05-2019 14:05